Cookies Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, support core site functions, and improve your browsing experience. Some cookies are essential for the website to work and are set automatically. Other cookies are used for features, analytics, or marketing and require your consent.

Types of Cookies We Use

Strictly Necessary Cookies
These cookies are required for the website to function and for us to store and apply your cookie choices.
Legal basis: Exempt from consent requirement as strictly necessary for the service requested

Functional Cookies
These cookies enable optional features and services on the website (for example, chat functionality) and help the site operate in a way that reflects your choices.
Legal basis: Requires user consent - blocked by default

Analytics Cookies
These cookies help us understand how visitors use our website. They collect data using pseudonymous identifiers to generate aggregated statistics (for example, pages visited and interactions), which helps us improve the website.
Legal basis: Requires user consent - blocked by default

Marketing Cookies
These cookies are used to measure advertising performance and help deliver marketing that is more relevant, including tracking conversions and interactions across websites and services.
Legal basis: Requires user consent - blocked by default

Third-Party Services and Data Recipients

We use our own consent management system (Trustwards) to record your cookie preferences. The trustwardsCookie stores which cookie categories you have accepted or rejected, ensuring your choices persist across visits. This cookie is strictly necessary for compliance with applicable privacy regulations and consent requirements. Your consent data is processed securely and is not shared with third parties unless legally required.

Tawk.to provides customer messaging and chat services. When enabled by your consent, related data is processed in accordance with Tawk.to’s privacy policy: https://www.tawk.to/privacy-policy/

Google (including Google Analytics and Google Marketing/DoubleClick) provides analytics and advertising measurement services. When enabled by your consent, related data is processed in accordance with Google’s privacy policy: https://policies.google.com/privacy

Microsoft provides analytics services (for example, usage measurement). When enabled by your consent, related data is processed in accordance with Microsoft’s privacy policy: https://privacy.microsoft.com/privacystatement

International Data Transfers

Some of our service providers are located outside EU/EEA:

- Tawk.to: Headquartered in the United States. We have entered into Standard Contractual Clauses (SCCs) approved by the European Commission.
- Google (Google Analytics, Google Marketing/DoubleClick): Headquartered in the United States. Google LLC is certified under the EU-U.S. Data Privacy Framework (DPF).
- Microsoft: Headquartered in the United States. Microsoft Corporation is certified under the EU-U.S. Data Privacy Framework (DPF).

We recommend reviewing each provider’s privacy policy for detailed information about their data protection measures.

Legal Basis for Processing

Strictly Necessary cookies are exempt from the consent requirement because they are strictly necessary for the service you request (for example, storing your cookie preferences) and cannot be disabled through our cookie tool.
All other cookie categories (Functional, Analytics, and Marketing) require your consent. These cookies are blocked by default and are only activated after you provide explicit consent through our cookie preferences tool.

Managing Your Cookie Preferences

You can accept or reject cookie categories at any time, and you can withdraw your consent at any time. Non-essential cookies (Functional, Analytics, and Marketing) are blocked by default until you choose to enable them.
You can manage your consent through our website footer.

How to Control Cookies in Your Browser

You can also control cookies through your browser settings, including viewing cookies stored on your device, deleting existing cookies, blocking all cookies, and managing first-party versus third-party cookie settings.
Google Chrome: Settings > Privacy and security > Third-party cookies (or Cookies and other site data).
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data.
Apple Safari (macOS): Safari > Settings > Privacy > Manage Website Data.
Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data.
If you block or delete cookies, some website features may not work as intended. Strictly Necessary cookies are required for the site to function and for your cookie choices to be applied.

Similar Technologies

Local Storage: A browser feature that allows websites to store data persistently on your device. Unlike cookies, this data does not expire automatically and remains until manually cleared. We use Local Storage strictly for essential website functionality, such as remembering your preferences and settings to provide a consistent browsing experience. This usage is strictly necessary for the service you have requested and is therefore exempt from consent requirements under applicable law.

Session Storage: A browser feature that temporarily stores data only for the duration of your browser session. This data is automatically deleted when you close your browser tab or window. We use Session Storage strictly for essential functionality during your visit, such as maintaining your navigation state and form data. This usage is strictly necessary for the service you have requested and is therefore exempt from consent requirements under applicable law.

Cookie Retention Periods

Session cookies: These cookies are deleted when you close your browser. On this website, the following cookies are session cookies: trustwardsCookie, _clck.
Persistent cookies: These cookies remain on your device for the period listed below unless you delete them earlier through your browser settings.
- 15 minutes: test_cookie
- 3 months: _gcl_au
- 6 months: twk_uuid_654cee6da84dd54dc48a7849
- 14 months: _ga, _ga_Q89R7EWKNC

Your Rights

You can withdraw your consent at any time by changing your cookie preferences through our website footer. You have the right to access information about the cookies we use (provided in this policy) and to request deletion of cookie data. You also have the right to lodge a complaint with the data protection authority in your country if you believe your rights have been violated; please refer to our Privacy Policy for specific supervisory authority contact details.
To exercise your rights, contact us at hello@streamlinerg.com.

Updates to This Policy

We review this Cookies Policy periodically and update it when our cookie practices change. The “Last updated” date at the top shows when this policy was last changed. For significant changes, we will notify you through the cookie banner and request new consent where required. Changes take effect from the date indicated at the top of this policy.

Contact Us

Streamline Resource Group
Email: hello@streamlinerg.com
Address: 30 Adelaide St. East, 12th Floor
Suite 1226, Toronto ON
M5C 2C5