Privacy Policy

Who We Are

Streamline Resource Group is the data controller responsible for the personal data described in this Privacy Policy.

Email: hello@streamlinerg.com
Address: 30 Adelaide St. East, 12th Floor
Suite 1226, Toronto ON
M5C 2C5

What Data We Collect

We collect personal data to showcase our work and to allow potential clients to reach out to us. The types of personal data we collect include:

Cookie consent preferences (we use our own consent management system, Trustwards, to record and manage your cookie choices).
Device and connection information needed to load and protect the website, such as IP address, browser type, device type, and basic request information.
Contact and inquiry information you submit to us, such as your name, email address, company/organization (if provided), and the content of your message.
Marketing email data, such as your email address and your subscription status and preferences, where you choose to receive marketing communications from us.
Usage data collected through analytics technologies, where you consent to analytics, such as pages viewed and interactions with the website (typically collected using cookies or similar technologies).
Social media data when you interact with social media features on our website, such as viewing embedded content or using social media buttons, which may involve identifiers set by the relevant social media platform when you consent to those features.

Sources of personal data:
We collect data directly from you when you contact us or sign up to receive marketing communications.
We collect some data automatically when you use the website (such as device and connection information).
We collect data from cookies and similar technologies only where you have provided the required choice for non-essential cookies and similar technologies.

Providing contact and inquiry information is optional, but if you choose not to provide it, we may not be able to respond to your request. Providing cookie choices is optional, but some features may not work as intended without your choices.

How We Use Your Data

We use your personal data for the following purposes, each based on a specific legal basis:

To respond to your inquiries and communicate with you about potential services you request from us (legal basis: contract).
To send you marketing emails where you have chosen to receive them, and to manage your marketing preferences (legal basis: consent).
To measure and understand how visitors use our website using analytics technologies where you consent (legal basis: consent).
To display personalized advertising where you consent (legal basis: consent).
To protect our website and users by monitoring for security threats and abuse using security and technical records (legal basis: legitimate interest).
To understand website performance using aggregated statistics that do not rely on cookies or other technologies that require consent (legal basis: legitimate interest).

Who We Share Your Data With

Based on our website scan, we do not disclose your personal data to third-party providers through this website beyond our own systems.

We use our own consent management system (Trustwards) to record and manage your cookie preferences. This data is processed internally and not shared with third parties.

International Data Transfers

Based on our website scan, we do not use third-party providers through this website that would require transferring your personal data outside the country/region where it is processed for the purposes described in this Privacy Policy.

Our consent management system (Trustwards) is based in Spain (EU), so consent data is not transferred internationally.

How Long We Keep Your Data

Account data: until account is deleted.
Cookie consent records: 10 years (to demonstrate compliance and address potential claims within legal limitation periods).
Security logs and technical records: 12 months.
Analytics data: until consent is withdrawn or according to the analytics tool retention settings.
Advertising/marketing tracking data: until consent is withdrawn.
Marketing email data: until consent is withdrawn or user unsubscribes.
Social media integration data: until consent is withdrawn.

Your Rights

Depending on where you live and the laws that apply, you may have the following rights regarding your personal data:

Access: you can request access to the personal data we hold about you.
Correction: you can ask us to correct inaccurate or incomplete personal data.
Deletion: you can ask us to delete your personal data in certain situations.
Restriction: you can ask us to restrict our use of your personal data in certain situations.
Portability: you can request a copy of certain personal data in a structured, commonly used format and ask us to transfer it to another organization where applicable.
Objection: you can object to certain processing, including processing based on legitimate interests.
Withdraw consent: where we rely on consent, you can withdraw your consent at any time (this will not affect processing that took place before you withdrew consent).
No automated decision-making: you have the right not to be subject to automated decision-making or profiling that produces legal effects or similarly significantly affects you.

California consumer rights: you may have the right to know what personal information is collected, used, shared, or sold; the right to delete; the right to correct; the right to opt-out of the sale or sharing of personal information; the right to limit the use and disclosure of sensitive personal information; and the right to non-discrimination for exercising your rights.

Canadian privacy rights: you may have the right to access your personal information, challenge the accuracy and completeness of your information, withdraw consent (subject to legal or contractual restrictions), and complain to the Privacy Commissioner of Canada.

How to exercise your rights: please contact us at hello@streamlinerg.com. We may need to verify your identity before completing your request.

Response times: we aim to respond within one month for requests from EU/EEA/UK/Switzerland individuals, within 45 days for California consumer requests (with the possibility of an additional 45 days where permitted, with notice), and within 30 days for Canadian requests, as applicable.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Data Security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security. We take reasonable precautions to reduce risk and to protect the information we process.

Data Breach Notification

We maintain procedures to detect, report, and investigate security incidents. If a personal data breach occurs that poses a high risk to your rights and freedoms, we will notify you without undue delay and provide information about the nature of the breach, the likely consequences, and the measures taken or proposed to address it. If you suspect a security issue, please contact us at hello@streamlinerg.com.

How to Lodge a Complaint

We encourage you to contact us first at hello@streamlinerg.com so we can try to resolve your concern.

If you are located in the EU/EEA/UK/Switzerland, you have the right to lodge a complaint with the competent authority in your jurisdiction.

If you are a California consumer, you may contact the California Privacy Protection Agency (CPPA) at https://cppa.ca.gov/ or the California Attorney General.

If you are in Canada, you may lodge a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/.

Updates to This Policy

We review and update this Privacy Policy periodically to reflect changes to our practices, technology, or legal requirements. The “Last updated” date at the top of this Privacy Policy indicates when it was most recently changed. If we make significant changes, we will provide notice by email or by a notice on our website. Changes take effect from the date indicated at the top of this Privacy Policy. Where processing is based on consent, we will request new consent when required.

Contact Us

Email: hello@streamlinerg.com

Address: 30 Adelaide St. East, 12th Floor
Suite 1226, Toronto ON
M5C 2C5

Data Controller: Streamline Resource Group

California Privacy Rights (CCPA/CPRA)

This section applies to California consumers.

Notice at Collection (categories collected in the last 12 months): We collect identifiers (such as name, email address, IP address, and online identifiers associated with cookie preferences), internet or other electronic network activity information (such as interactions with our website where you consent to analytics), and inferences drawn from the above information to understand how our website is used and to support marketing where you consent. We do not collect special categories of data for the purposes of this website.

Business and commercial purposes for collection: We collect this information to operate and secure our website, respond to inquiries, communicate with potential clients, send marketing emails where you choose to receive them, measure website performance and usage where you consent, and display personalized advertising where you consent.

Sale and sharing: We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

Your rights: You may have the right to know what personal information we collect, use, disclose, share, or sell; the right to delete personal information; the right to correct inaccurate personal information; the right to opt-out of the sale or sharing of personal information (“Do Not Sell or Share My Personal Information”); the right to limit the use and disclosure of sensitive personal information; and the right to not be discriminated against for exercising your rights.

How to submit a request: Contact us at hello@streamlinerg.com and tell us which right you want to exercise. We will take reasonable steps to verify your request, which may include asking you to confirm information related to your interaction with us. Authorized agents may submit requests on your behalf where permitted by law, and we may request proof of authorization.

Timing: We respond to verifiable consumer requests within 45 days. If we need more time, we may extend by an additional 45 days and will notify you of the reason for the extension.

Global Privacy Control: We honor Global Privacy Control (GPC) signals as valid opt-out requests where applicable.

Canadian Privacy Rights (PIPEDA)

This section applies to individuals in Canada.

Accountability: We are responsible for personal information under our control and we take steps to protect it and to ensure it is handled in line with this Privacy Policy.

Meaningful consent: We seek meaningful consent for the collection, use, and disclosure of personal information, including through clear explanations and choices. For non-essential cookies and similar technologies (such as analytics, advertising, and social media features), we request your choice before those technologies are used.

Access and accuracy: You may request access to your personal information and you may challenge the accuracy and completeness of the information and have it amended as appropriate.

Withdrawing consent: You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain features (for example, analytics, advertising, social media features, or marketing emails). You can withdraw marketing email consent by using the unsubscribe option in our emails or by contacting us.

Complaints: If you have concerns about our handling of your personal information, you can contact us at hello@streamlinerg.com. You also have the right to complain to the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/.